Terms and Conditions
Welcome to The Bowl Eatery! These Terms and Conditions ("Terms") govern your use of our online ordering website ("Site"), which is hosted by Wix.com. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site. 1. Use of the Site You agree to use the Site for lawful purposes only. You must not use the Site to: a) Engage in any fraudulent or illegal activity b) Transmit viruses, malware, or harmful code c) Infringe on the rights of others We reserve the right to suspend or terminate your access to the Site if you violate these Terms. 2. Online Ordering and Payment - a. Order Process: Orders can be placed through our Site by following the on-screen instructions. You are responsible for ensuring the accuracy of your order and personal information. b. Payment: All payments are processed securely through Wix Payments and other third-party payment gateways. Prices are listed in Eastern Caribbean Dollars (XCD) unless otherwise stated. We reserve the right to change prices at any time without prior notice. c. Order Confirmation: Once you place an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order. 3. Pickup a. Pickup Policy: Pickup orders must be collected during business hours at our physical location: The Bowl Eatery West Indies Oil Road St. John's, Antigua 4. Cancellations and Refunds a. Cancellations: Orders cannot be canceled once they have been prepared or dispatched. b. Refunds: Refunds are issued at our discretion for incorrect or unsatisfactory orders. To request a refund, contact us at online@thebowleatery.com within 24 hours of receiving your order. 5. Account Registration You may be required to create an account to access certain features. You agree to: Provide accurate and complete information Keep your login credentials secure Notify us immediately if you suspect unauthorized use of your account We are not responsible for any loss resulting from unauthorized use of your account. 6. Intellectual Property All content on the Site, including logos, text, images, and graphics, is the property of The Bowl Eatery or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission. 7. Limitation of Liability To the maximum extent permitted by law, The Bowl Eatery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or services. This includes, but is not limited to, loss of data, profits, or business interruption. 8. Third-Party Links Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites and encourage you to review their terms and policies. 9. Wix.com Terms and Conditions Our Site is hosted by Wix.com. By using our Site, you also agree to comply with Wix.com's Terms of Use and Privacy Policy. Wix.com may collect and process certain information as described in their policies. For more information, please visit: Wix Terms of Use: https://www.wix.com/about/terms-of-use Wix Privacy Policy: https://www.wix.com/about/privacy We are not responsible for any changes or updates to Wix.com's policies, and you should review them periodically. 10. Changes to These Terms We may update these Terms periodically. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms. 11. Governing Law These Terms are governed by and construed in accordance with the laws of Antigua and Barbuda. Any disputes will be subject to the exclusive jurisdiction of the courts of Antigua and Barbuda. 12. Contact Us If you have any questions or concerns about these Terms, please contact us at: The Bowl Eatery West Indies Oil Road St. John's, Antigua Email: online@thebowleatery.com Thank you for choosing The Bowl Eatery. We appreciate your business!
Privacy Policy
Thank you for choosing The Bowl Eatery for your online ordering needs. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website hosted on Wix. 1. Information we Collect: When you visit or place an order through our website, we may collect the following information: a. Personal Information: - Name - Email address - Phone number - Billing and shipping address - Payment information (processed securely through third-party payment processors) b. Non-Personal Information: - Browser type and version - IP address - Device type - Cookies and usage data 2. How We Use Your Information We use the information collected for the following purposes: - To process and deliver your orders - To communicate with you regarding your order status - To improve our website and customer service - To send promotional offers and updates (with your consent) - To comply with legal obligations 3. How We Share Your Information We do not sell or trade your personal information. However, we may share your information with trusted third parties to fulfill your orders and enhance your experience, including: - Service Providers: Payment processors, delivery services, and customer support. - Hosting Provider: Our website is hosted on Wix.com, which may collect and store data on our behalf. For more information on how Wix handles your data, please refer to [Wix's Privacy Policy](https://www.wix.com/about/privacy). - Legal Compliance: If required by law, we may disclose your information to authorities. 4. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience. These may include: - Essential Cookies: Necessary for site functionality - Analytics Cookies: To understand how visitors use our site - Marketing Cookies: For targeted advertising (with your consent) You may manage cookie preferences through your browser settings. 5. Data Storage and Security We store your personal information securely on servers managed by Wix.com. Wix implements industry-standard security measures, including encryption and secure access controls, to protect your data. Your information may be stored on servers located in different regions, including outside of your country of residence, and is subject to the data protection laws of those regions. However, no method of online transmission or storage is 100% secure. Please ensure you protect your login information. 6. Your Rights You have the right to: - Access, correct, or delete your personal information - Withdraw consent for marketing communications - Request a copy of the data we hold about you To exercise these rights, contact us at online@thebowleatery.com. 7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. 8. Changes to This Policy We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with a revised "Effective Date." 9. Contact Us For questions or concerns about this Privacy Policy, please contact us: The Bowl Eatery West Indies Oil Road St. John's, Antigua Email: online@thebowleatery.com Thank you for trusting The Bowl Eatery with your information. We are committed to protecting your privacy and providing a secure online experience. Effective Date: March 14, 2025
Refund Policy
At The Bowl Eatery, we aim to ensure that every customer is satisfied with their order. If you are not completely satisfied with your purchase, please review our return and refund policy below. 1. Refunds and Returns Due to the nature of the products we sell (fresh meals), we are unable to accept returns for food items. However, if there is an issue with your order, such as receiving an incorrect or damaged item, please contact us as soon as possible. For Issues with Your Order: - Please reach out to us within 24 hours of receiving your order at online@thebowleatery.com. - Include your order number, a description of the issue, and a photo if applicable. - Our team will review the details and work with you to resolve the situation. 2. Refunds for Incorrect Orders If you receive an incorrect item, we will either issue a full refund or replace the item as quickly as possible. Refunds will be processed to the original payment method. 3. Cancellations You may cancel your order within 30 minutes of placing it. After this time, we cannot guarantee a cancellation, as your order may already be in preparation. 4. Order Issues on Delivery If there is a problem with your delivery (e.g., late delivery or missing items), please contact us immediately, and we will attempt to rectify the situation. 5. Payment Processing We use Fygaro as our trusted payment processor to ensure secure transactions on our site. All payment details are processed through their secure system. For any issues related to payments or transactions, please contact Fygaro support directly or get in touch with us, and we will assist you. 6. Wix Hosting Our website is hosted through Wix, a trusted platform for online ordering. If you encounter any technical issues while placing an order, please contact us, and we will work to assist you as quickly as possible. 7. Contact Us If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us at: - Email: online@thebowleatery.com - Location: West Indies Oil Road St. John’s Antigua Thank you for choosing The Bowl Eatery! We look forward to serving you. Effective Date: March 14,2025